Hessequa
South Africa
South Africa
Customer Care and Revenue Management By-law, 2009
- Published in Western Cape Provincial Gazette 6594 on 16 January 2009
- Commenced on 16 January 2009
- [This is the version of this document from 16 January 2009 and includes any amendments published up to 9 June 2023.]
1. Definitions and interpretation
Chapter 1
Customer care principles, objectives and implementation, and differentiation
2. Customer care principles, and objectives
3. Municipal manager responsible officer
The Municipal Manager—4. Differentiation between customers and exemption
Chapter 2
Supply of municipal services
Part 1 – Application for supply and service agreements, credit screening, deposits, billing and payment, and termination of service agreements
5. Application for supply of municipal services and service agreements
6. Deposits
7. Billing and payment
8. Termination of service agreement
Part 2 – Non-payment of municipal accounts
9. Arrangements for payments
10. Interest on overdue municipal accounts
11. Debt collection mechanisms
Part 3 – Metering equipment and metering of serviees
12. General provisions
The municipality may introduce various metering equipment and may encourage an account holder to convert to a system, which will benefit the municipality and account holders.13. Metering equipment and measuring of consumption
14. Resale of water or electricity
Part 4 – Indigence relief measures
15. Requirements for indigence relief
16. Credit given
Chapter 3
Tariffs
Part 1 – General principles, calculation of tariffs for major services
17. General principles
18. Calculation of tariffs for major services
In order to calculate the tariffs, which must be charged for the supply of the services contemplated in section 17(5), the municipality must identify all the costs of operation of the undertakings concerned, including specifically the following:Part 2 – Structure of tariffs for major services, minor tariffs
19. Structure of tariffs
20. Electricity
21. Water
22. Refuse removal
23. Sewerage
24. Minor tariffs
Chapter 4
Rates
25. Imposition of rates
26. Rebates on rates
27. Adjustment of rates
28. Frequency of valuations
Subject to the provisions of sections 32 and 77 of the Property Rates Act, 2004 (Act 6 of 2004), the municipality must prepare a new valuation roll every three years and supplementary valuation rolls every six months.Chapter 5
Enforcement
29. Municipality’s powers to restrict or disconnect supply of services
The municipality may, over and above the provisions of any other provisions in this by-law restrict or disconnect the supply of water and electricity, or discontinue any other service to any premises if—30. Tampering, unauthorised connections and reconnections, and improper use
31. Clearance certificate
To effect the transfer of any immovable property from one registered owner to another, the Registrar of Deeds requires a clearance certificate, which certificate is obtainable from the municipal manager upon payment of the prescribed fee and subject to the conditions of section 118 of the Municipal Systems Act, 2000 (Act 32 of 2000) being met.32. Tenders and grants-in-aid
33. Power of council to recover costs
34. Prima facie evidence
A certificate reflecting the amount due and payable to the municipality, signed by the municipal manager, is upon mere production thereof prima facie evidence of the indebtedness of the person mentioned in it.35. Abandonment of bad debts, and full and final settlement of account
36. Power of entry and inspection
37. Authentication and service of orders, notices and other documents
Chapter 6
Miscellaneous provisions
38. Right of appeal
Aperson whose rights are affected by a decision of the municipality may appeal against that decision by giving written notice of the appeal and the reasons therefore in terms of section 62 of the Local Government: Municipal Systems Act, 2000 (Act 32 of 2000) to the municipal manager within 21 days of the date of the notification of the decision39. Offences and penalties
A person is, on conviction, and subject to penalties prescribed in any other law, liable to a fine or in default of payment, to imprisonment, or to such imprisonment without the option of a fine, or to both such fine and such imprisonment, and in the case of a successive or continuing offence, to a fine for every day such offence continues, or in default of payment thereof, to imprisonment if he or she—40. Repeal of by-laws
The following by-laws are hereby repealed:41. Short title and commencement
This by-law may be cited as the Customer Care and Revenue Management By-law and commences on the date of publication thereof in the Provincial Gazette.Cited documents 9
Act 9
1. | Local Government: Municipal Systems Act, 2000 | 4528 citations |
2. | Insolvency Act, 1936 | 3645 citations |
3. | Deeds Registries Act, 1937 | 2814 citations |
4. | Magistrates' Courts Act, 1944 | 2733 citations |
5. | Public Finance Management Act, 1999 | 2236 citations |
6. | Restitution of Land Rights Act, 1994 | 1596 citations |
7. | Sectional Titles Act, 1986 | 1321 citations |
8. | Constitution of the Republic of South Africa, 1996 | 601 citations |
9. | Mine Health and Safety Act, 1996 | 239 citations |
Documents citing this one 2
By-law 2
1. | Customer Care Management, Credit Control and Debt Collection | 1 citation |
2. | Customer Care Management, Credit Control and Debt Collection | 1 citation |